In these terms:
Client means the person or persons who accept(s) the services offered from the Company for the provision or contract to themselves or their business or their employees or whose booking for the Services is accepted by the Company.
Company means RTR Digital Ltd. trading as RTR TV.
Services means the services that the Company is contracted to supply in accordance with these conditions.
Conditions means the standard Terms and Conditions of sale and supply set out in this document, and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Client and the Company.
Crew means a film or television production crew comprising of any number of people from an individual cameraman to a number of specified people who are trained in the area of television production.
Working Day - Our working day includes travel, whether that means by train, car, or aeroplane. Our working day is classed as ten hours inclusive of a half an hour lunch break. Anything over ten hours will be charged at time and a half.Interest means interest at the rate of 10% on top of the Bank of England's base rate + VAT per month on outstanding balances calculated 30 days from the day of the Company's invoice to the Client.
Unless agreed otherwise 30% (Production Management Fee ) of the invoice total must be payable as a deposit upon agreement of work. The remaining total will be due strictly 30 days after delivery and client approval, all work will be watermarked until 60% of the final payment is made (this may be removed at Producers discretion). Where a deposit has not been paid, all invoices must be paid in full upon completion and signed off by the client only then will the watermark be removed.
Payment should ideally be made by bank transfer to the account details listed on the invoice, cheque will be accepted upon agreement.
All cheques must be made payable to RTR Digital Ltd.
The customer's requirements must be clearly provided to RTR Digital Ltd. in writing before commencement of and subject only to one set of minor alterations thereafter.
Major alterations to a project, not agreed prior to the commencement of work, must be made subject to a further written agreement.
A video or media production will only be publicly released by RTR Digital Ltd. once the customer approves all content as complete satisfactory and confirms this in writing.
A customer may terminate the contract at any time by written notice of termination.
When a customer terminates the contract, they will remain liable to pay in full for all work previously undertaken and in progress by RTR Digital Ltd. unless any other written agreement is reached in advance.
RTR Digital Ltd. cannot be held liable for loss or damage caused as a result of third party action or failure.
RTR Digital Ltd. cannot be held liable to any party for any errors on any medium after the customer has agreed in writing the content is correct and accurate and should be posted, published or broadcast.
Customer contracts may be modified by agreement in writing at any time to add or delete services to better fit the customer's requirements.
If a project requires additional content this is, in effect, a contract change. An amendment will be made to the original contract and, once approved, becomes contractually binding.
E-mail correspondence shall be sufficient to prove changes to agreements for the form and content of programmes.
In consideration of, and subject to, the final payment of full fees due to RTR Digital Ltd. by the customer, RTR Digital Ltd hereby assigns to the customer with full title guarantee all the present and future copyright and other intellectual property rights howsoever arising in the content.
Any confidential or proprietary information which is acquired by RTR Digital Ltd from a client company, person or entity will not be used or disclosed to any person or entity, except when required to do so by law. If required, RTR Digital Ltd. will sign and adhere to the conditions of any Confidentiality Agreement used by the client.
Any contract requiring RTR Digital Ltd. to work to specific deadlines provided within the written agreement will be deemed to include a proviso that the clients will make themselves reasonably available to communicate with RTR Digital Ltd, its servants or agents,as necessary.
Any claims must be made in writing to RTR Digital Ltd. within 7 days of receipt of goods. If no claim is made within this period the client is deemed to have accepted the goods at the agreed price.
Should the customer have cause to make any complaint about our service or programmes, the complaint, if put in writing, will be acknowledged by RTR Digital Ltd. within 14 days and a detailed reply will be issued to the customer within a further 28 days thereafter. In cases of complaint, all relevant work together with invoice and original materials should be returned to RTR Digital Ltd.
One set of amends are allocated per production. Any further amends will be charged as per RTR Digital Ltd hourly rates set at the time of production.
RTR TV Suite 203 Business First Centre, Empire Way, Burnley BB12 6HA
Mon - Fri : 9.30am to 6pm